Field Service Management (FSM) is a dynamic discipline that requires careful coordination between technicians, customers, and company assets. For many small businesses that provide services, such as plumbing and HVAC contracting, it is vitally important to control costs and maintain an efficient operation. If done effectively, many of these companies can actually differentiate their offerings from competitors by leveraging advanced technology tools that are effective.
In this post, we present 25 of the best software platforms available for field service management. There are options suitable for both small businesses and large enterprises, including software platforms that integrate seamlessly with equipment tags and asset tags for facilities management to streamline field service documentation. We’ve also included a few tools that offer specialized capabilities for unique situations. The list is presented in alphabetical order and is not ranked in any way.
With AT&T Workforce Management customers will receive an all-in-one package for managing their field service activities and customer information. This software provides tools for monitoring your workforce, fleet, and assets through an intuitive cloud-based interface. The AT&T registration wizard helps guide users through the setup process and this solution can be implemented rapidly and at a very reasonable cost.
Key Features:
Cost: $10/month (standard) or $15/month (enhanced)
2. Bella FSM
Bella FSM is an easy-to-use online field service management platform that can be used in any industry. Users can access the software using a computer or mobile device and view real-time updates for all service activities tracked in the system. It is also possible to customize many aspects of Bella FSM to match your existing workflows and service practices.
Key Features:
Cost: $59/month per user
3. Dispatch
Dispatch takes a unique approach to service management with a platform that connects businesses to service providers. With access to an extensive network of providers across the U.S., this software not only centralizes your service activities but also expands your capabilities. The built-in data analysis tools make it easy to track important metrics and service performance.
Key Features:
Cost: Contact for a quote
4. EyeOnTask
EyeOnTask is a comprehensive field service management platform that offers real-time data and a fully functional mobile app. The home dashboard of the program features quick action buttons for common tasks such as adding jobs, users, and invoices. There is also an offline mode that helps service technicians engage with the system remotely even without a stable connection.
Key Features:
Cost: Contact for a quote
Field Force Tracker is an enterprise-grade field service software platform with the ability to manage clients, schedule service jobs, and monitor assets and employees. The intuitive scheduler makes it easy to view and modify schedules with only a couple of clicks. This software is also highly scalable with a modular design that can be adapted to support a single facility or multiple locations.
Key Features:
Cost: Contact for a quote
6. High5 SME
Service Management Enterprise (SME), from High 5 Software, is a complete service management solution that can be used to increase staff productivity and streamline operations. The latest version of this platform (8.0) features several modules including CRM, contract management, and project management. In addition to these core capabilities, SME can also track sales opportunities and customer leads.
Key Features:
Cost: Contact for a quote
Housecall Pro is a comprehensive platform that can support sales, field service management, and corporate work functions needed to operate a service business. The scheduling and dispatching interface features a drag-and-drop calendar along with the ability to edit and view jobs. Technicians can utilize the mobile app to accept and process payments with the ability to generate automated receipts.
Key Features:
Cost: $49 – $229/month
8. Kickserv
The Kickserv field service management program has a simple design and excellent tools for operating a service-based company. Within the left panel of the primary user interface, employees can access all the important functions including invoicing, reporting, and scheduling. The invoice generator and job estimation features make it easy to communicate important information directly with customers.
Key Features:
Cost: Free – $239/month
9. IFS Field Service Management
IFS Cloud integrates FSM, EAM, and ERP capabilities into a single platform. Key functions of the service management module include mobile field service support, remote assistance, and workforce planning. IFS Cloud can also handle all aspects of contract lifecycle management from quotes to structured service agreements with individual customers.
Key Features:
Cost: Contact for a quote
10. Jobber
Jobber is a streamlined field service management platform that enables effective job scheduling. The developers have designed this software to support service businesses of all types including landscaping, HVAC, and cleaning. There are also some excellent features that can add value to customer engagements through the use of online booking and a self-service client hub.
Key Features:
Cost: $29 – $279/month
The MarginPoint FieldPlus service management program has a number of core features including a complete inventory management module. This allows companies to not only monitor field service activities but also better manage their overall costs of doing business. FieldPlus provides a complete set of tools for managing service, customer, and inventory data.
Key Features:
Cost: Contact for a quote
12. MSI ServicePro
MSI Service Pro is designed for medium and large size businesses that require a robust solution for managing field service technicians. As an end-to-end product, Service Pro includes tools that can be used to manage all aspects of a company’s service activities. This software also comes with several automation capabilities for streamlining work schedules and customer communications.
Key Features:
Cost: Contact for a quote
Oracle Field Service is a comprehensive field service management platform that is part of the larger Oracle Customer Experience (CX) ecosystem that also includes B2B and B2C service offerings. The field service scheduler and dashboard are part of this completely cloud-based solution. One of the major strengths of Oracle Field Service is the dedication to customer experience, with many AI-enabled automation tools for improving engagements.
Key Features:
Cost: Contact for a quote
The ServiceSight platform, developed by Protean Software, is a complete workforce management solution for small businesses. This software can help centralize all service-related work into a single location that all employees can access. Protean offers a generous free plan that can support up to 5 unique users with additional plans available for larger teams.
Key Features:
Cost:
15. RazorSync
RazorSync is a bookkeeping and field service management solution that can be easily integrated with QuickBooks. There are also powerful tools for technician scheduling including real-time maps, time tracking, and GSP visibility. The software supports automated billing and an enterprise plan is available for large-scale deployments.
Key Features:
Cost: $40 – $240+/month
The popular CRM provider Salesforce also offers a comprehensive Field Service module that can be added to the overall platform. This cloud-based program is very responsive and can be connected to IoT-enabled devices for real-time equipment monitoring. Users can also access Service Analytics for advanced metrics and reporting needs.
Key Features:
Cost: $50 – $150+/month per user
17. ServiceBox
ServiceBox is an easy-to-use field service management software with multiple tools for manage an entire deployed workforce. It is easy to schedule and dispatch technicians through the centralized calendar and users can generate and send invoices with only a few clicks. This platform is a very practical choice for local businesses such as mechanics, plumbers, and HVAC contractors.
Key Features:
Cost: $20/month per user
18. Service Fusion
Service Fusion is a complete FSM platform with integrated AI for advanced customization and workflow automation. This software also includes ServiceCall.ai capabilities that allow users and field technicians to make VoIP phone calls using a data connection. Additional core features are GPS access for fleet monitoring and integrated payment processing.
Key Features:
Cost: $149 – $399/month
ServiceMax Asset 360 is an asset-centric field service software that operates alongside the Salesforce Field Service platform. By connecting Asset 360 with Salesforce, users will have complete end-to-end visibility into their assets, employees, and field service work orders. It is also possible to manage 3rd-party technicians using this software for complete control of outsourcing.
Key Features:
Cost: Contact for a quote
20. ServiceTitan
ServiceTitan is a field service management platform that is optimized for HVAC, plumbing, and electrical service businesses. This all-in-one system includes capabilities for all major service-related functions such as scheduling, dispatching, and accounting. With this software, it is easy to view customer information and real-time updates from a desktop system or mobile device.
Key Features:
Cost: Contact for a quote
21. Service Works
Service Works is a field service management software for small businesses that includes a number of tools for optimizing your operations. This platform works especially well for retail, service, and delivery-based businesses that have a need for coordinating many customer orders. The software is easy to set up and comes with detailed metrics and reporting for tracking important metrics.
Key Features:
Cost: $29 – $395+/month
22. SkyBoss
The SkyBoss platform is a comprehensive solution for home service businesses that specialize in technical trades such as plumbing and HVAC. After logging in to the systems, the main homepage is customizable and additional tabs are available for tracking information such as schedules, accounting, and inventory. The subscription service is priced on a per technician basis, giving your business the flexibility to easily scale the platform to meet increasing demand.
Key Features:
Cost: $149/month per technician (unlimited office users)
23. SimPRO
The SimPRO field service management software includes capabilities for streamlining project work and organizing service orders and schedules. In addition to basic service work, the platform also supports tracking for preventive maintenance activities and service-level agreements. This completely cloud-based solution is easy to scale and personalize to meet unique business needs.
Key Features:
Cost: Contact for a quote
24. Synchroteam
Synchroteam field service management is a cloud-based system for managing all aspects of a mobile workforce. Key features of the platform include GSP tracking, online booking, and contract management. The job management capabilities are especially powerful with the ability to customize work orders and track schedules for all technicians.
Key Features:
Cost: $22 – $28/month per user
25. Xplor FieldEdge
FieldEdge, from Xplor, is a complete field service management platform that offers a totally paperless work environment. The company describes its offering as an end-to-end solution that eliminates the need for manual processes and the use of multiple systems. This software can be accessed through the FieldEdge Desktop software or the FieldEdge Mobile application.
Key Features:
Cost: Contact for a quote
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